At Sufaar, customer satisfaction is our top priority. We carefully check all products before dispatch, however if you face any issue, we are here to help you.
1. Return & Exchange Eligibility
We offer a 3-day return & exchange policy from the date of delivery.
You may request a return or exchange if:
You receive a damaged product
You receive a wrong or incorrect item
Please ensure your request is made within 3 days of receiving the order.
2. Non-Eligible Returns
We do not accept returns or refunds in the following cases:
Change of mind after receiving the product
Used or opened products (for hygiene reasons)
Requests made after 3 days of delivery
Please review your order carefully before confirming purchase.
3. Condition of Returned Items
To be eligible for return or exchange:
Product must be in original packaging
Item must be unused and in original condition
Proof of issue (images/videos) may be required
4. Refund Process
Once we receive and inspect the returned item:
You will be informed about the approval or rejection of your refund
If approved, refund will be processed via your original payment method or agreed alternative
Processing time may vary depending on bank or payment method
5. Exchange Policy
If your item is eligible for exchange:
We will replace it with the same product (if available)
If not available, we may offer an alternative or refund option
6. Return Shipping
Customers may be required to send the product back (if instructed)
Return shipping cost may be customer’s responsibility unless the error is from our side
We recommend using a trackable courier service for returns
7. Damaged or Wrong Items
If you receive a damaged or incorrect product:
Contact us within 3 days of delivery
Share clear images or videos as proof
Our team will arrange replacement or refund accordingly
8. Contact Us
For any refund, return, or exchange queries, please contact our support team: Email:contact@sufaar.com
We aim to respond as quickly as possible and resolve your issue smoothly.
