You can easily place an order by selecting your desired product, adding it to the cart, and proceeding to checkout. Fill in your details and confirm your order.
2. How long does delivery take?
Delivery usually takes:
2–4 working days for major cities
3–7 working days for other cities and rural areas
Delivery time may vary due to weather or courier delays.
3. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) all over Pakistan. You can pay when your order is delivered.
4. How will I know my order is confirmed?
Once your order is placed, our team will confirm it via call, WhatsApp, or SMS before dispatch.
5. Can I track my order?
Yes, once your order is dispatched, we will send you a tracking ID/Order number via Email or WhatsApp so you can track your parcel online here: https://sufaar.com/track-order/
6. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with pictures. We will arrange a replacement or refund.
7. What is your return policy?
We offer a 3-day return & exchange policy only for damaged or incorrect products. Items must be unused and in original packaging.
8. Can I cancel my order?
Orders can only be cancelled before dispatch. Once the order is shipped, it cannot be cancelled.
9. Do you offer refunds?
Refunds are only provided for eligible cases such as damaged or incorrect items after verification. Approved refunds are processed via the original payment method.
10. Are your products original and safe?
Yes, at Sufaar, we carefully select all beauty and lifestyle products to ensure quality, safety, and customer satisfaction.
11. How can I contact you?
You can contact us by filling out the contact form available on this page: https://sufaar.com/contact-us/.
Our team will respond via email within 24–48 working hours.
