At Sufaar, we are committed to delivering your orders safely, quickly, and efficiently across Pakistan. Please read our shipping policy carefully to understand how your order will be processed and delivered.
1. Order Processing
All orders are processed within 24–48 working hours after confirmation.
Orders placed on Sundays or public holidays are processed on the next working day
Orders are only dispatched after successful confirmation via call, WhatsApp, or SMS
In case of any issue with order details, our team may contact you for verification
2. Delivery Time
Once your order is dispatched, estimated delivery times are:
Major Cities: 2–4 working days
Other Cities & Rural Areas: 3–7 working days
Please note that delivery times may vary due to weather conditions, public holidays, road issues, or courier delays.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
Delivery location
Package weight and size
Any special promotions such as free shipping offers will be clearly mentioned on the website or during checkout.
4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) service across Pakistan for your convenience.
Please ensure the exact amount is ready at the time of delivery
COD orders that are repeatedly refused may be restricted in the future
5. Courier Services
Sufaar works with trusted and reliable courier partners to ensure safe and timely delivery.
Once your order is dispatched, a tracking number/order number will be shared via Email
You can track your parcel using the provided tracking details here https://sufaar.com/track-order/
6. Delivery Address Accuracy
Please ensure that your delivery address is complete and correct at the time of placing your order.
Sufaar will not be responsible for:
Delays due to incorrect address
Failed delivery attempts caused by missing or wrong information
7. Delayed or Lost Packages
If your order is delayed beyond the estimated delivery time:
Please contact our support team immediately
We will coordinate with the courier service to track your parcel
Note: Delays caused by courier companies are outside our direct control, but we will fully assist you.
8. Damaged Parcels
If your package appears damaged at the time of delivery:
Do not accept the parcel
Take clear photos as proof
Contact our support team immediately for assistance
9. Policy Updates
Sufaar reserves the right to update or modify this Shipping Policy at any time without prior notice. We recommend reviewing this page regularly.
